Ruby Slots Review

What Is Ruby Slots Casino and Who Is It For?

Ruby Slots Casino has been around since 2012, making a name for itself as a 10-year-old online gambling destination with a distinctive red-themed interface. Formerly known as VIP Lounge Casino, the platform has built its reputation by targeting specific groups of players and offering multiple ways to access its games.

Casino Type: Download, Instant Play, Mobile

Players can access Ruby Slots Casino in three different ways. The downloadable client requires a Pentium 90 processor, Windows 95 or higher, and at least 16MB of RAM. Players who want quick access can use the Instant Play option to play directly through their web browser.

The platform works with AOL users running version 3.0 or higher. However, Mac users will not be able to use the downloadable client because the software doesn't work with Apple's operating system. They can still play selected games through the browser-based Instant Play option.

The casino's mobile compatibility allows players to enjoy games on their smartphones and tablets. Some reviewers point out that the interface works on all devices, but looks dated, with visuals and layouts reminiscent of early 2000s online casinos.

Target Audience: US Players and Crypto Users

Ruby Slots Casino focuses on two main groups: US-based players and cryptocurrency enthusiasts. The casino group welcomes players from the United States and Canada, and Virginia residents can also play here.

The casino follows industry standard age requirements - players must be 21 years of age, or the legal age of play in their jurisdiction, to play for real money. Free play options are available to most visitors regardless of location, but real money play must comply with local laws.

The casino's recent push into cryptocurrency shows its most important strategic move. Ruby Slots sees itself as a "leading online casino" that believes "bitcoin and other cryptocurrencies are the way of the future". This crypto-friendly approach helps players in several ways:

• Better privacy: Players stay anonymous without sharing banking details
• Quick processing: Crypto deposits take just minutes
• More options: Support for Bitcoin, Litecoin, and other possible cryptocurrencies

Coindraw makes crypto even more attractive with faster withdrawals and a large maximum withdrawal limit of $250,000 per transaction.

Licensing: Anjouan (Comoros)

The regulatory status of Ruby Slots Casino needs a closer look. The casino says it's "fully licensed and operates in accordance with all laws pertaining to online gambling," but the details raise questions. Records show that Ruby Slots holds a gaming license from Anjouan Gaming in the Comoros.

The operation used to have offices in Costa Rica, where gambling regulations are quite loose. Costa Rica allows online gambling legally, but doesn't require casinos to get special licenses or inspect their operations.

The casino uses robust security with 256-bit SSL encryption - just like banks - to protect player data and financial information. This security helps to build trust despite the offshore license.

Players worried about trust can take comfort in the casino's security index of 8.2, rated as "High". This score shows that it's quite reliable despite its licensing setup. The company has also tried to improve its image by moving its offices from Costa Rica to Europe.

The VIP program rewards regular players through five levels, starting with "Opal" after their first deposit. Higher levels offer better bonuses, free spins, and cash back, but moving up depends on how much you deposit.

Game Selection: Slots, Table Games, and More

Ruby Slots Casino's game selection is the foundation of its online presence. The casino is powered exclusively by Realtime Gaming (RTG) software. This single provider strategy gives players a good number of games to choose from, though it can't match the variety you'll find at multi-provider casinos.

Slot Games: RTG Titles and Progressive Jackpots

RTG powers every slot game you'll find at Ruby Slots Casino. Players can enjoy modern video slots, classic three-reelers and progressive jackpot games. The graphics are sharp and the features are innovative. The Real Series slots stand out for their random jackpots that can hit no matter how much you bet.

Players have access to over 100 different slot games. Here are a few standouts:

• Popular Video Slots: Cash Bandits 3, Bubble Bubble 2, Asgard Deluxe
• Classic Favorites: Cleopatra's Gold, Count Spectacular, Achilles
• Three-Reel Classics: Diamond Mine, 7's and Stripes
• Progressive Jackpots: Aztec's Millions, Jackpot Piñatas

New games are constantly being added to the library. Recent additions include Fruit Savers, Sparkling Fortunes, Spicy Reels Fiesta and The Cash is Right. The progressive jackpots are worth a closer look. Currently, Rudolph's Revenge stands at USD 307,030.20, while Fortunate Buddha offers USD 273,061.40.

Of course, serious players care about the return to player (RTP) rate. Ruby Slots Casino's average RTP of 98.10% ranks well among online casinos.

Table Games: Blackjack, Roulette, Baccarat

The casino's table game selection includes all the classics. Blackjack players can try different versions such as Standard Blackjack, Super Fun 21 and Pontoon. Roulette fans have four different options, including European Roulette and Multiplayer Roulette for social gaming.

You'll also find these table games:

• Poker Variants: Caribbean Stud, Caribbean Hold'em, Tri Card Poker
• Card Games: Red Dog, Vegas Three Card Rummy, War
• Other Options: Baccarat, Craps, Sic Bo

The biggest problem is that there are no live dealer games. Players who want real human dealers will have to look elsewhere, as the casino only offers RNG (Random Number Generator) virtual table games.

Video Poker and Keno Options

The Video Poker selection at Ruby Slots Casino is exceptional. In fact, it is one of the largest in the industry. Players can choose between single-hand and multi-hand games. Popular options include Jacks or Better, Deuces Wild, Joker Poker, Double Double Bonus Poker, Pick 'em Poker and Jackpot Poker.

The casino also offers specialty games for quick entertainment. These include several versions of Keno, Bingo games and scratch cards. Fish Catch and Banana Jones add a unique twist to the usual casino experience.

Tournament players enjoy regular contests at Ruby Slots Casino. These events add excitement and give players a chance to win extra prizes.

Ruby Slots Casino offers quality games in all categories. The slots and video poker selection is particularly strong. The RTG-powered library works well, but the lack of live dealer games and reliance on a single supplier limits its appeal.

Bonuses and Promotions at Ruby Slots

Ruby Slots Casino has a generous bonus structure that gives players great match offers and free spins. The casino's promotional strategy works well to attract new players and keep existing players happy with various rewards.

Welcome Bonus: 250% Match + Free Spins

The star attraction at Ruby Slots Casino is its amazing welcome package. New players can receive a 250% match bonus up to $2,500 on their first deposit. This bonus gives you more playing power from day one. You'll need to enter the code RUBY250 in the cashier and deposit at least $30 to receive this bonus.

The best thing about this welcome bonus is the low wagering requirement. Most casinos require 30x or more play through, but Ruby Slots only requires 1x play through (deposit + bonus amount). You only have to wager the total amount once before you can withdraw it, which means you have a better chance of keeping your winnings.

New players also receive 50 free spins on select slot games. Want to try before you buy? Use the code TREASURE25 to receive 25 free spins on Plentiful Treasure.

No Deposit Bonus Codes and Terms

Ruby Slots regularly releases no deposit bonus codes that give you free cash or free spins. These bonuses allow you to explore the casino's games without risk. Here are the current codes:

• CHIPYAUG4: 70 free spins (valid until August 31, 2025) with 30x wagering and $100 max cashout
• PYDCNJCYVY: $35 no-deposit bonus with 40x wagering and $100 max cashout
• VTBYA: $15 plus 15 free spins with 30x wagering
• R9PMNYWN3: $20 with 40x playthrough

Remember that you can't claim free bonuses back to back. You must make a deposit after using a free bonus before you can claim another free bonus.

Most no deposit bonuses have a $100 maximum withdrawal limit. These bonuses only work on Slots and Keno - table games do not count toward wagering requirements.

Sticky Bonus Policy Explained

Ruby Slots uses "sticky bonuses" for some promotions. These are special credits that add to your play balance, but cannot be cashed out.

The casino offers three popular, recurring promotions:

1. RUBYRAIN: 100% match bonus for all games with 30x wagering
2. GEMSTONE: 160% match bonus for slots, keno, scratch cards, bingo, video poker and blackjack with 30x wagering
3. RUBYGLASS: 200% match bonus just for slots and keno with 1x wagering

The 200% RUBYGLASS Bonus is a classic sticky bonus with a 1x play through requirement. After meeting this small wagering requirement, you can withdraw your deposit and winnings, but the bonus money stays in the casino.

Sticky bonuses help players by giving them more play time and larger starting balances. The 100% Bonus (up to $1,000) gives you more options as you can use it on all casino games, including Blackjack, with a fair 10x wagering requirement.

Regular players benefit from the VIP program's five-tier loyalty system. Higher tiers mean better bonus terms, cash back offers and special no deposit codes.

Banking and Withdrawals: What to Expect

Ruby Slots Casino's banking system blends old and new payment methods to suit players' priorities. Players need to know their options and limits to get the best Ruby Slots Casino real money experience.

Deposit Methods: Visa, Bitcoin, Litecoin

Players can deposit using a variety of methods including Visa, MasterCard, American Express, Discover, Bitcoin and Litecoin. Credit card deposits show up instantly, so you can start playing Ruby Slots casino games right away.

You will need a minimum of $30.00 to make a deposit. This is higher than other casinos that let you start with as little as $1.00. The good news is that the maximum deposit limits are generous - you can deposit up to $100,000 using most methods.

Each payment method has different fees:

• Cryptocurrency options: Bitcoin and Litecoin are free
• Credit/debit cards: You'll pay 3-10% extra
• Bank transfers: No extra charges

The casino is really pushing crypto payments, calling them "the way of the future". Using Bitcoin or Litecoin gives you several advantages:

• Better privacy: "Your transactions, deposits and withdrawals at our Casino are totally anonymous thanks to the power of crypto"
• Simple steps: Just scan a QR code or copy a crypto address
• Quick deposits: Most crypto shows up within 10 minutes

Withdrawal Times: 7–28 Days Depending on Method

Getting your money out is one of the biggest problems in the Ruby Slots casino review world. The casino says that "withdrawals are processed in 7-10 business days for all payment options". Actual wait times vary by method:

• eWallets: 10 days
• Bank transfers: 10-15 days
• Cheques: 21-28 days

The casino requires "a government-issued photo ID and a clear selfie" before sending your money. Crypto users may also need to "verify their crypto wallet address" by making a small crypto deposit.

Crypto payouts are the fastest - your money arrives "within minutes" of approval. This makes crypto much better than regular banking methods. However, you must be an "active bitcoin or crypto depositor" to use this option.

Weekly Withdrawal Limit: $2,500

The casino limits weekly withdrawals to $2,500 and monthly withdrawals to $10,000. These limits apply to all withdrawal methods.

As with other online casinos, some withdrawals are subject to fees. You could pay up to $40.00, depending on the payment processor and the amount you are withdrawing. Since fees can eat up smaller withdrawals, it's wise to plan your withdrawals carefully.

The minimum withdrawal is $10.00, which works well for casual players. Combined with the $30.00 minimum deposit, you can try Ruby Slots casino slots without risking too much.

The casino bases withdrawal limits on deposit amounts. For example, a $100 deposit with a "10x max cash out coupon" means that you can withdraw up to $1,000.

The terms and conditions state that "due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to the Player may vary on a weekly or monthly basis". This explains why some players report different withdrawal times than advertised.

User Complaints and Trustworthiness

Ruby Slots Casino's glittering facade masks a disturbing pattern of player complaints. The casino has accumulated 13 direct complaints and 279 complaints about affiliated casinos. These numbers demand a closer look at the actual player experience.

Common Issues: Delayed Payouts and Account Closures

Ruby Slots' payout delays are the most common complaint from players. Waiting times for withdrawals have stretched beyond reasonable limits:

• 30+ days for amounts under $500
• Two months for a mere $89 payout
• From January to March (over 60 days) for standard withdrawals

The problems go beyond slow payouts. Players are facing unexplained account closures, especially when they request withdrawals. One player's story stands out - he won a $1,400 jackpot, only to have his withdrawal reversed and his account deactivated without any explanation. The casino's verification process is supposed to take "72 hours", but it drags on for weeks. One player sent in documentation on August 16th and was still unverified on September 10th.

Ruby Slots' F rating from the Better Business Bureau (BBB) is due to their failure to address 19 complaints. Players describe the customer service team as "highly unprofessional" and "rude" when dealing with withdrawal issues.

Terms and Conditions: Unfair Clauses Identified

Ruby Slots' terms and conditions reveal several worrying clauses. The casino can "void any winnings and confiscate any balance" for various reasons, including vague labels like "bonus abuser". Players may lose their winnings even after meeting the wagering requirements if they play certain games during a bonus period.

The casino claims the right to publish a player's identity and email address if they make "untrue or malicious comments" about its operations. Ruby Slots may also "change these terms and conditions... at any time without prior notice" and make changes effective immediately.

Safety Index: 8.2 (High) Despite Complaints

Despite ongoing complaints, Ruby Slots maintains a high security index of 8.2. This rating takes into account the casino's financial stability and track record of paying out legitimate withdrawals. The AskGamblers complaint service has helped resolve several cases, including payouts of $508 and $4,830.

The casino's high security rating partly reflects its status as a "very large casino" with substantial revenues. The value of withheld winnings remains relatively small compared to the size of the casino. External intervention through services such as AskGamblers has recovered over $73 million for players of all sizes, showing that third party help often breaks deadlocks at Ruby Slots.

Customer Support and Player Experience

Ruby Slots Casino's support infrastructure mixes promises with practical realities that affect player satisfaction. A closer look reveals large gaps between advertised service standards and the actual user experience.

Live Chat and Email Support Availability

Ruby Slots touts a "dedicated customer support team" that is available "24/7". Player reports tell a different story. The casino offers multiple contact channels, including live chat, email, and phone support, but the quality of response varies greatly. Players often complain of disconnects and unresponsiveness when calling the US toll-free number (1-877-767-6929).

The casino promises email responses "within 48 hours" via specialized addresses:

• General inquiries: [email protected]
• Deposit questions: [email protected]
• Withdrawal concerns: [email protected]

Many Ruby Slots casino review comments highlight communication failures. One player stated: "I've sent emails... can't reach anyone and get no response".

Verification Process and KYC Delays

Players must present these documents in order to withdraw real money from Ruby Slots Casino:

• Government-issued photo ID
• Clear selfie
• Utility bill in some cases
• Bitcoin wallet verification (for crypto withdrawals)

The casino claims that verification takes "up to 72 hours". The reality is different. Document review often takes weeks. Some players reported verification processes that ran from August 16 to September 10 with no resolution.

Mobile Experience and Interface Quality

Mobile users of Ruby Slots casino games get a functional but basic experience. The mobile platform works well enough for navigation despite design limitations. Players describe the interface as "nothing to write home about" but praise its "loading speeds" and usable navigation menus.

Mobile registration requires an email address, password and personal details. New users must verify their email to access Ruby Slots casino games and features. Some interface elements challenge beginners with confusing labels such as "specialty games".

Summing Up the Ruby Slots Experience

A closer look at Ruby Slots Casino reveals a puzzling contrast. The casino boasts a security index of 8.2, yet 77 users rate it as "terrible". This RTG powered platform offers games with an impressive average RTP of 98.10%. Players are attracted to the generous bonuses, especially when you have a 250% welcome bonus with only 1 x wagering requirement.

The problems are systemic and cannot be ignored. Withdrawal times are nowhere near industry standards - eWallets take 7-10 days and checks stretch to 21-28 days. The $2,500 weekly withdrawal limit discourages high-volume players. Player complaints paint a grim picture with 13 direct issues and 279 related property complaints.

The casino accepts Bitcoin and traditional banking options, but these perks don't make up for its simple service failures. Customer support claims to be available 24/7, but real player experiences tell a different story. Account verification should take "72 hours" on paper, but players report waiting for weeks.

Ruby Slots Casino is a mixed bag. Great bonuses and diverse games are in stark contrast to slow operations. The high security index doesn't make up for delayed payouts and questionable terms. Players looking for fast payouts and good service should look elsewhere. The game selection and bonus structure may appeal to some, but the drawbacks are hard to ignore.